returns and refunds

returns and refunds

Please read our return policy carefully to ensure you can proceed with your request as quick as possible.

 

  • All returns should be sent back to us in their original packaging provided.
  • All items must be returned new, unused and with all AMAL FASHANU garment tags still attached.
  • You have 14 days from receipt of order to request your returns number.
  • Returns that are damaged soiled or returned without their original labels and packaging may not be accepted and may be sent back to the customer.
  • Where provided, any packaging such as authenticity cards, dust bags and leather tags should be included in your return.
  • Returns that do not meet our policy will not be accepted and sent back to the customer.
  • Please handle light-coloured bags carefully and note that dark item of clothing can transfer dye to light-coloured skin bags.
  • All successfully returned items will be credited to the original payment method or, if selected, AMALFASHANU.COM credit on the account used to originally purchase the items. The original shipping charges will not be refunded. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers, if your refund is being issued as AMALFASHANU.COM credit, this will show on your account as soon as your refund is processed.
  • If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. You can also choose to receive your refund as a AMALFASHANU.COM credit, which will enable you to purchase a replacement item quickly and seamlessly.

If you have any queries or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at INFO@AMALFASHANU.COM

 

LATE RETURNS

Your purchase should be sent back to us within the 14 days of receiving your order. Returns outside of this period are accepted at the discretion of AMAL FASHANU.